Frequently Asked Questions

Everything you need to know about carrying your best friend in style.

How do I choose the right size carrier for my dog?

To find the perfect fit, measure your dog from collar to the base of their tail and check their girth. Refer to our detailed Size Guide on each product page to match these measurements with the appropriate K9 Sport Sack® model.

Is the K9 Sport Sack® safe for long hikes?

Yes, our carriers are designed with veterinarian-approved ergonomics and breathable mesh panels. However, we recommend taking regular breaks to let your dog stretch and hydrate during long excursions.

What is your return policy?

We offer a 30-day return policy for items in new, resellable condition with all original packaging. Please ensure the carrier is free of pet hair before returning to avoid restocking fees.

Do you ship internationally?

We certainly do! K9 Sport Sack® ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Can I wash my K9 Sport Sack®?

Yes, we recommend hand washing with mild detergent and hanging to air dry. Do not machine wash or tumble dry, as this can damage the structural integrity and safety clips of the carrier.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.